Call the Nursing Home Complaint Hotline at 1-888-201-4563 Fill out the online Nursing Home Complaint Form located below. Print out the Nursing Home Complaint Form [ PDF ]
How do I file a complaint against a nursing home in NC?
North Carolina State Government Agencies. The following North Carolina agencies can help you file a complaint against a nursing or long-term care facility, as well as provide you with additional information and support regarding senior neglect and abuse: North Carolina Adult Protective Services; North Carolina Aging and Adult Services; North Carolina Aging and Adult Services …
How do I file a complaint against an RCFE/assisted living facility?
Complaint Hotline: 1-800-624-3004 (within N.C.) or 919-855-4500. Complaint Hotline Hours: 9:00 a.m. - 12:00 p.m. and 1:00 p.m. - 4:00 p.m. weekdays, except holidays.
What can the ombudsman do about a nursing home complaint?
Complaint Hotline: 1-800-624-3004 (within N.C.) or 919-855-4500. Complaint Hotline Hours: 8:30 a.m. - 4:00 p.m. weekdays, except holidays. Fax: 919-715-7724. Mail: 2711 Mail Service Center, Raleigh, NC 27699-2711. File A Complaint
What is the deadline for completing a nursing home complaint investigation?
Does the Board of Nursing investigate complaints against Nurse Aides? No. To submit a complaint regarding a Nurse Aide I or Nurse Aide II you should contact the Health Care Personnel Registry Investigations Division at (919) 855-3968. What …
Who investigates nursing homes in NC?
You may also report your complaint to the North Carolina Long Term Care Ombudsman Program. This office investigates and attempts to resolve the concerns or complaints of nursing home residents and families.
What is an ombudsman for the elderly?
We are responsible for keeping the following types of organisations under scrutiny: agencies delivering public services – including correctional centres and state-owned corporations. agencies delivering community services – including services for people with disabilities, people who are homeless and elderly people.
How do you report an illegal activity in the healthcare setting in North Carolina?
Health care facilities must report allegations to the HCPR in writing. Reports may be faxed to 919-733-3207, or mailed to the Health Care Personnel Registry Investigations Branch, Division of Health Service Regulation, 2719 Mail Service Center, Raleigh, N.C. 27699-2719.Nov 9, 2016
How do I file a complaint against a DSS in NC?
If a social worker is either licensed (LCSW or LCSWA) or certified (CSW, CMSW, CSWM) then one may file a complaint with the North Carolina Social Work Certification and Licensure Board. The Board may be reached by calling 336-625-1679, or emailing [email protected].
How do I report a nursing home to the state of North Carolina?
Please note if this complaint is concerning a care issue in a nursing home you need to call the Complaint Section for Nursing Homes under the Division of Health Service Regulation 919-855-4500.
What are the 3 most common complaints about nursing homes?
There are many complaints among nursing home residents....Common complaints include:Slow responses to calls. ... Poor food quality. ... Staffing issues. ... A lack of social interaction. ... Disruptions in sleep.Mar 8, 2019
How do I file a complaint against a nurse in North Carolina?
To submit a complaint regarding a Nurse Aide I or Nurse Aide II you should contact the Health Care Personnel Registry Investigations Division at (919) 855-3968.
How do you report an illegal activity in the healthcare setting using your state or certifying agencys protocol?
Report it. The Department of Health Care Services (DHCS) asks that anyone suspecting Medi-Cal fraud, waste, or abuse to call the DHCS Medi-Cal Fraud Hotline at 1-800-822-6222.Sep 3, 2021
What does medical complaint mean?
A bodily disorder or disease; a malady or ailment. b. The symptom or distress about which a patient seeks medical assistance.Oct 5, 2021
Can you sue DSS in NC?
Can I Sue the Department of Social Services (DSS)? You can, but you have an uphill battle against the state department of social services (DSS) in court. If you believe that they have discriminated against you or removed your child for no reason, you may be able to sue in federal court.Feb 8, 2022
Who oversees CPS in NC?
North Carolina's Department of Health and Human Services provides guidance and training for child protective services divisions within county-level social services agencies. Then it's up to local departments of social services in each of the 100 counties to interpret and enact the policies.Jun 10, 2021
How to contact dss in NC?
Request for information or to send general comments please send us an email at [email protected] Contact Information.Program/ServicePhone NumberDomestic Violence919-527-6430Emergency Assistance919-527-6300Energy Assistance919-527-6300Food and Nutrition Services1-866-719-014117 more rows
By Phone
Complaint Hotline Hours: 9:00 a.m. - 12:00 p.m. and 1:00 p.m. - 4:00 p.m. weekdays, except holidays.
Common Issues Handled by Other Agencies and Contact Information
Physicians and Urgent Care Centers - N.C. Medical Board (1-800-253-9653)
Who can file a complaint against a nursing home?
Any person (not just residents or their family members) or organization can file a complaint about a nursing home with the Licensing and Certification Division of the California Department of Public Health (DPH). DPH is the state agency that enforces nursing home laws and regulations through regular inspections and complaint investigations.
What to do if DPH does not keep you notified?
If DPH does not keep you notified as detailed above, contact it to check on the status of your complaint. Know your complaint number, as well as the name and direct phone number of the investigator. Keep a timeline of all correspondence and communications with DPH.
What is the DPH?
DPH is the state agency that enforces nursing home laws and regulations through regular inspections and complaint investigations. File a complaint with DPH when problems are serious and/or other steps to resolve your concerns have not been effective.
How long does it take to get a civil penalty in California?
California law prohibits a facility from discriminating or retaliating against a resident or employee who cooperates in an investigation. Any type of discriminatory treatment within 180 days after a complaint is filed is presumed to be retaliatory and is punishable by a civil fine of up to $10,000.
What is the ombudsman program?
The ombudsman program helps residents resolve concerns about their care and rights. The ombudsman does not have any powers or direct authority over the nursing home, however, it can try to resolve the complaint with the nursing home, express concerns with outside officials and help you file a formal complaint with DPH.
Can you request anonymity in a complaint?
In your complaint, you can also specifically request to remain anonymous. Please note that anonymity can sometimes make it difficult to substantiate a complaint. You have the right to accompany the investigator to the facility. If you wish to do so, include this request in your complaint.
Can you remain anonymous in California?
You have the right to remain anonymous. California Health & Safety Code §1432 (h). California law requires that DPH keep your identity (and that of any other person named in the complaint) anonymous to the facility. California Health & Safety Code §1419 (e).