- Agency: New York State Department of Health.
- Division: Nursing Home Complaint Hotline.
- Phone Number: (888) 201-4563.
- Business Hours: Monday - Friday: 8 AM - 4:45 PM.
- Staff is available during business hours, except State and Federal Holidays. Leave a message after hours and you'll get a call back.
How do I report a rehabilitation center?
If you have a concern regarding the quality of care, facility conditions, or unprofessional conduct, you can always file a complaint against the concerned state agency. All you need to do is call the hotline, fill up a form, or send a personal complaint letter.
What agency regulates nursing homes in New York State?
The New York State Department of Health, Nursing Homes and ICF/IID Surveillance is responsible for investigating complaints and incidents for nursing homes in New York State, which are related to State and/or Federal regulatory violation.
Who inspects nursing homes in NYS?
The New York State Department of HealthThe New York State Department of Health, Division of Quality and Surveillance for Nursing Homes and ICFs/MR, licenses and conducts surveys and investigations of the quality of care and life for the approximately 117,000 people residing in nursing homes in the State.
How do I find my local ombudsman?
You can locate a local Ombudsman office in your area by selecting your county on the Find Services in My County page. Additionally, all long-term care facilities are required to post, in a visible location, the phone number for the local Ombudsman office and the Statewide CRISISline number 1-800-231-4024.
What is Nursing Home neglect?
What Is Nursing Home Neglect? Nursing home neglect is a tragic but all-too-common issue in the United States. It occurs when residents in nursing homes do not get proper care and suffer physical or mental health problems as a result. “Neglect is the failure to meet an older adult's basic needs.
Who regulates assisted living in NYC?
the New York State Department of HealthNew York State, through the New York State Department of Health, licenses and supervises adult care facilities which provide temporary or long-term, non-medical residential care services to adults who are substantially unable to live independently.
What is nursing home for elderly?
(Nursing Homes) Almost all nursing homes provide long-term care services to some degree, and many nursing homes also provide additional community-based services (eg, day care, respite care. However, depending on the home situation and the needs of the older... read more ).
How many nursing homes are in NYC?
There are 562 nursing homes in the New York, New York, metropolitan area. Of these, 82 received an overall rating of 5 out of 5. This metro area includes Long Island, Westchester County and northern New Jersey.
How do I file a complaint against a nursing home in Maryland?
How to File a ComplaintDepartment of Health's Office of Health Care Quality, contact their office at 410-402-8047 or visit their web site at www.dhmh.state.md.us/ohcq/.Department of Human Services, contact their office at 1-800-332-6347 or visit their web site at www.dhr.state.md.us/ssa/license.htm.More items...
How do you make a complaint about a nursing home?
Problems with your residential care or nursing home You could ask a friend or relative, a voluntary organisation or a charity to help you make your complaint. You could also contact the Patient and Client Council who can provide free, confidential information and advice and help you make a complaint.
Does the Ombudsman really help?
An ombudsman is a person who has been appointed to look into complaints about companies and organisations. Ombudsmen are independent, free and impartial – so they don't take sides. You should try and resolve your complaint with the organisation before you complain to an ombudsman.
What does a command ombudsman do?
An Ombudsman is an official representative of the Commanding Officer and plays a vital role in establishing and maintaining current and accurate communication between the command and its family members.
Instructions
The New York State Department of Health, Division of Nursing Home and ICF/IID Surveillance is responsible for investigating complaints about resident abuse, neglect, mistreatment and incidents occurring in nursing homes in New York State that are related to a State and/or Federal regulatory violation.
Nursing Home Complaint Form
Providing information about you will allow Department staff to contact you should additional information be needed. It is our policy to keep your name confidential. It may be necessary to share the nature of your complaint or the resident's name or your name with the facility.
Who is responsible for investigating nursing home complaints in New York?
The New York State Department of Health, Nursing Home and ICF/MR Surveillance is responsible for investigating complaints and incidents for nursing homes in New York State that are related to a State and/or Federal regulatory violation. A complaint against a nursing home should be submitted in writing by the complainant.
What is the number to call for nursing home complaints?
Nursing Home Complaint Hotline (1-888-201-4563) The Hotline can be called 24 hours per day 7 days per week and is staffed by Nursing Home and ICF/MR Surveillance staff from 8:30 a.m. to 4:45 p.m. Monday through Friday.
What is a nursing home investigation?
The investigation will determine whether a facility has failed to meet federal and/or state requirements. In cases where the Department determines the nursing home violates regulation the Department will issue a citation to the nursing home. The facility then must submit a plan of correction that is acceptable to the Department and correct ...
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