Austin, Texas 78714-9030 Submitting a Complaint against Substance Abuse or Narcotic Treatment Facilities Complaint hotline: 1-800-458-9858 Option 6 Email: [email protected]
How do I report abuse in the state of Texas?
Call the Texas Abuse Hotline at 800-252-5400 or make a report online through their secure website at: www.txabusehotline.org. (link is external) . Call the hotline to report abuse, neglect or exploitation of: People with intellectual and developmental disabilities who live in their community or an intermediate care facility.
How do I report abuse in a nursing home?
Austin, Texas 78714-9030; Submitting a Complaint against Substance Abuse or Narcotic Treatment Facilities. Complaint hotline: 1-800-458-9858 Option 6; Email: [email protected]; Fax: 833-709-5735; Mailing address: Health and Human Services Commission Complaint and Incident Intake Mail Code E-249 P.O. Box 149030 Austin, Texas 78714-9030
What if I can't use the Texas abuse hotline?
To report to DFPS, call the 24-hour, toll-free abuse hotline at 1-800-252-5400 from anywhere in the United States to report abuse or neglect that happened in Texas. The important thing is to call and report what you suspect. You will be given a call ID number to prove that you made the call.
What to do if someone is being abused in a care facility?
Mar 12, 2019 · Call 800-458-9858 to report suspected abuse or neglect of people who are older or who have disabilities.. You can call this number to report abuse that occurs in: Nursing homes; Assisted living centers; Day activity and health services; You can also report care concerns about home health and hospice agencies and intermediate care facilities.
How do I file a complaint against a rehab in Texas?
Submitting a Complaint Against Healthcare Facilities (Except Substance Abuse or Narcotic Treatment Facilities)Complaint hotline: 1-800-458-9858 Option 5.Email: [email protected]: 833-709-5735.Mailing address: Health and Human Services Commission. Complaint and Incident Intake. Mail Code E-249.
How do I report a rehabilitation center?
If you have a concern regarding the quality of care, facility conditions, or unprofessional conduct, you can always file a complaint against the concerned state agency. All you need to do is call the hotline, fill up a form, or send a personal complaint letter.
How do I file a complaint against a nursing home in Texas?
Call 800-458-9858 to report suspected abuse or neglect of people who are older or who have disabilities. You can call this number to report abuse that occurs in: Nursing homes.
How do I file a complaint against an assisted living facility in Texas?
The complaint will then need to be called to 1-800-458-9858 or e-mailed to [email protected] for nursing homes, assisted living facilities, intermediate care facilities, state supported living centers, home health, hospice, personal assistance agencies and day activity and health services.
What is considered patient abuse?
Intentional or negligent acts by caregivers that result in harm to patients are considered patient abuse. If your loved one experienced abuse in a nursing home facility, a personal injury lawyer may be able to help you. Your loved one may be entitled to compensation.
What are the 3 most common complaints about nursing homes?
There are many complaints among nursing home residents....Common complaints include:Slow responses to calls. ... Poor food quality. ... Staffing issues. ... A lack of social interaction. ... Disruptions in sleep.Mar 8, 2019
Who do you complain to about hospital treatment?
The Western Cape Government Department of Health wants to ensure you receive only the best service. If you're unhappy with the care or treatment you received from a Western Cape Government health facility, send a “Please Call Me” to 079 769 1207 or call 0860 142 142 to lodge your complaint.Aug 6, 2019
What agency regulates nursing homes in Texas?
Nursing homes and other long-term care providers are regulated by the Texas Department of Aging and Disabilities (DADS). DADS licenses and inspects these facilities, which must meet stringent health and safety standards to maintain their good standing to provide long-term care in Texas.
How do I complain about a private nursing home?
Problems with your residential care or nursing home You could ask a friend or relative, a voluntary organisation or a charity to help you make your complaint. You could also contact the Patient and Client Council who can provide free, confidential information and advice and help you make a complaint.
How do I report a CNA license in Texas?
In addition, you may request a complaint form be sent to you by calling the Texas Board of Nursing at (512) 305-6838 or the Health Professions Council Complaint Line at 1-800-821-3205, or you may simply write out your complaint on plain paper.
How do I report a doctor's office in Texas?
Submit your complaint electronically via the Online Complaint Form, or print a PDF version COMPLAINT FORM (SPANISH COMPLAINT FORM ) and mail it in, or call the Complaint Hotline 1-800-201-9353 and follow the automated prompts to request a complaint form.
How many nursing homes are in Texas?
There are 1210 nursing homes in Texas.
Who must report abuse in Texas?
Texas law says anyone who thinks a child, or person 65 years or older, or an adult with disabilities is being abused , neglected, or exploited must report it to DFPS. A person who reports abuse in good faith is immune from civil or criminal liability. DFPS keeps the name of the person making the report confidential.
What is DFPS in Texas?
The Texas Department of Family and Protective Services (DFPS) has a central place to report: Child abuse and neglect. Abuse, neglect, self-neglect, and exploitation of the elderly or adults with disabilities living at home. Abuse of children in child-care facilities or treatment centers.
Does DFPS keep names confidential?
DFPS keeps the name of the person making the report confidential . Anyone who does not report suspected abuse can be held liable for a misdemeanor or felony. Time frames for investigating reports are based on the severity of the allegations. Reporting suspected abuse makes it possible for a family to get help.
What is child abuse in Texas?
In Texas, the definitions of child abuse and neglect include specific acts or omissions by a person responsible for a child’s care, custody or welfare. Here are important legal definitions from Section 261.001 of the Texas Family Code.
Who investigates child abuse?
Reports of child abuse or neglect occurring outside the child’s family or home are generally investigated by agencies other than CPS. However, CPS usually investigates reports of abuse or neglect by school personnel or volunteers.
What is the law in Texas for a child?
Texas has both civil and criminal laws to protect children from abuse and neglect. If you suspect that a child is being abused or neglected, the law requires that you report it. [Texas Family Code Section 261.101 (a)]
How to investigate a report from CPS?
To investigate a report, CPS must be able to locate the child or family. Please provide the worker taking your report with names of the children, parents, caregivers or others involved. At a minimum, please provide a description of the child and the home address, day-care center or the school the child attends.
What is the Texas Department of Family and Protective Services?
The Texas Department of Family and Protective Services (DFPS) is the agency to call if the suspected abuse or neglect involves a person responsible for the care, custody, or welfare of the child or someone who lives in the home with the child. Child Protective Services (CPS), a division of DFPS, is responsible for conducting civil investigations ...
What is CPS in the US?
Child Protective Services (CPS), a division of DFPS, is responsible for conducting civil investigations of alleged abuse or neglect by caregivers or household members. You may also report suspected abuse or neglect to any local or state law enforcement agency.
What is the criminal code for sexual assault?
Sexual conduct harmful to a child’s mental, emotional, or physical welfare including conduct that constitutes the offense of indecency with a child under Section 21.11, Penal Code, sexual assault under Section 22.011, Penal Code, or aggravated sexual assault under Section 22.021, Penal Code.
How to report abuse in Texas?
You should report abuse, neglect, and exploitation immediately by calling 1-800-252-5400 (toll-free) or online at http://www.txabusehotline.org. If possible, you should follow-up the telephone call with a letter to: Texas Department of Family and Protective Services. P.O. Box 149030 – Mail Code Y-940.
What is the phone number for Texas Department of Health?
The phone number is 1-800-252-8154 or (TTY) 1-800-538-4870. You can also make your complaint in writing and fax to 512-206-5770 or mail to: Office of Consumer Services and Rights Protection. Texas Department of State Health Services. P.O. Box 149347; Mail Code 2019.
What is the Texas Department of Family and Protective Services?
The Texas Department of Family and Protective Services (TDFPS) was created in 1992 to provide protective services to children, adults with disabilities, and elderly people. TDFPS investigates reports of abuse, neglect, or exploitation in the community and in facilities operated by TDSHS.
What is a TMHC?
Texas Mental Health Consumers (TMHC) is a consumer-run, statewide organization that educations consumers about their rights in the community and facilities, and assists them in ensuring their rights are protected. TMHC provides information and referral, mediation, and advocacy services to assist in a smooth transition from facilities. TMHC works with treatment issues, abuse and neglect, rights complaints, and discharge issues. TMHC encourages calls from family members, as well as consumers.
What is disability rights in Texas?
Disability Rights Texas is the protection and advocacy agency for people with disabilities in Texas. It was established to protect constitutional and statutory rights and investigate complaints of abuse and neglect of:
What is a rights protection officer?
The Rights Protection Officer is the staff member at each facility who is responsible for protecting the legal and human rights of clients receiving services from the facility. The duties of the Rights Protection Officer include:
What is a PRC in mental health?
The Public Responsibility Committee (PRC) is a group of persons outside of the facility who provide their services on a voluntary basis and are not paid by the TDSHS. There are PRCs for each state hospital, state center, and also for each community mental health center.
Who is required to report abuse in a nursing home?
Long-Term Care Ombudsman. Confidential Reporting. Doctors, nurses, social workers, and other health care professionals are required by law to report nursing home abuse. That being said, families do not need to wait for a professional to issue a report.
What is nursing home abuse?
Nursing home abuse is an all-too-common problem that leaves elders badly injured, financially broken, and emotionally scarred. In extreme circumstances, it can also contribute to their death.
Why do nursing homes go unreported?
Sadly, nursing home abuse often goes unreported due to fear, embarrassment, or because a resident is unable to communicate.
Why do you call 911?
The National Center on Elder Abuse (NCEA) and NIA both recommend calling 911 if a senior is in life-threatening danger. 911 provides an immediate response to the problem, which is crucial for two reasons. First, it allows medical authorities to treat a victim of nursing home abuse as quickly as possible.
What is an eldercare locator?
Through the Eldercare Locator, families can access senior advocacy services in their area and protect the rights of elderly loved ones. By simply entering a ZIP code, the Eldercare Locator locates the closest resource centers and government agencies related to senior safety.
What is the role of an ombudsman in a nursing home?
Ombudsmen serve as advocates for nursing home residents by helping them address their complaints with the facility and/or its staff. A long-term care ombudsman: Informs residents about new changes in nursing home laws. Listens to the concerns of the patient and their family members.
What is the NCEA?
Established in 1988, the NCEA connects seniors to resources that can help them if abuse occurs. Did You Know. While the NCEA does not investigate reports of abuse itself, it does offer advice on how to file reports and provides guidance for eight different scenarios of possible abuse and neglect.
What are the best rehab centers in Texas?
Texas is home to a number of excellent rehab centers, where addicted individuals can find treatment and begin recovery from drug and alcohol abuse. 1. Alpha Home. 2. La Hacienda. 3. Positive Recovery Center.
Where to detox in Texas?
1. Alpha Home, San Antonio, Texas. The Alpha Home is accredited by the Commission on Accreditation of Rehabilitation Facilities (CARF).
What are the most dangerous drugs in Texas?
The other substances of abuse common in this region include cocaine, marijuana, and opiates. Heroin has become one of the most dangerous substances in Texas, because it is frequently laced with fentanyl and carfentanil, which can both quickly induce a drug overdose.
Where do most drugs come from in the US?
Roughly 70 percent of all of the illicit drugs in the United States are brought in from Mexico across the Texas border. In fact, border patrol agents seized 1.3 million pounds of various types of drugs in 2016.
What is the treatment for addiction?
Their addiction treatment programs include outpatient rehab and detoxification assistance for those who are experiencing serious withdrawal symptoms. Some of the drug rehab programs and services that they offer include medication-assisted treatment, individual and group counseling, and family therapy.
What is Step Med?
STEP Med a Texas detox and rehab facility that is accredited by the Council on Accreditation. They offer outpatient treatment and detox programs for people who have addictions to opiates.
Is Positive Recovery Center accredited?
The Positive Recovery Center is accredited by the Council on Accreditation and the Joint Commission. This Texas drug rehab center provides intensive and standard outpatient care, partial hospitalization programs, residential treatment, and detox services.
Who is required to report abuse?
The laws in most states require helping professions in the front lines -- such as doctors and home health providers -- to report suspected abuse or neglect. These professionals are called mandated reporters. Under the laws of eight states, "any person" is required to report a suspicion of mistreatment.
What to do if you suspect abuse?
If the danger is not immediate, but you suspect that abuse has occurred or is occurring, please tell someone. Relay your concerns to the local adult protective services, long-term care ombudsman, or the police.
How to contact Eldercare Locator?
Please tell your doctor, a friend, or a family member you trust, or call the Eldercare Locator help line immediately. You can reach the Eldercare Locator by telephone at 1-800-677-1116. Specially trained operators will refer you to a local agency that can help. The Eldercare Locator is open Monday through Friday, 9 ...
