There are three ways to file your complaint: (1) Call it in at 800-722-0432; (2) File your complaint on-line at https://oag.ca.gov/bmfea/reporting; or (3) Mail a copy of your complaint to the California Department of Justice, Office of the Attorney General, Bureau of Medi-Cal Fraud and Elder Abuse, P.O. Box 944255, Sacramento, CA, 94244-2550.
How do I file a complaint against a hospital in California?
Dec 09, 2021 · If a sober living facility is providing licensable services, you can file a complaint with DHCS and an investigation may be opened. You may use the online Complaint Form, FAX or mail your concern to: Department of Health Care Services Licensing and Certification Division P.O. Box 997413 MS# 2601 Sacramento, CA 95899-7413
How do I file a complaint against a sober living facility?
Filing a complaint through the California Health Facilities Information Database (Cal Health Find) is the most direct way. You file the complaint and it is routed directly to the district office that has oversight authority for the facility in question. Phone, Fax, or Mail Draft your own letter and mail or fax it in to the district office.
How do I file a complaint about a community care facility?
Make a Complaint. To file a complaint regarding a state licensed community care facility or child care facility, Call : 1-844-LET US NO 1-844-(538-8766) Remember, when you report suspected violations, you not only protect individuals in care facilities, but also perform a …
Who can file a nursing home complaint in California?
The facility must have a grievance procedure for complaints. If your problem isn't resolved, follow the facility's grievance procedure. You may also want to bring the problem to the resident or family council. The SNF must post the name, address, and phone number of state groups, like these: State Survey Agency; State Licensure Office
How do I report a rehabilitation center?
If you have a concern regarding the quality of care, facility conditions, or unprofessional conduct, you can always file a complaint against the concerned state agency. All you need to do is call the hotline, fill up a form, or send a personal complaint letter.
How do I report a care facility in California?
Contact UsCommunity Care Licensing Division.Complaint Hotline.Phone: 1-844-LET-US-NO (1-844-538-8766)Email: letusno@dss.ca.gov.
Who regulates skilled nursing facilities in California?
the California Department of Public HealthCCRCs are primarily regulated by the California Department of Social Services. Additionally, CCRCs that operate a skilled nursing facility must be licensed by the California Department of Public Health.Oct 24, 2019
How do I file a complaint with the California Public Health Department?
There are three ways that you can file a complaint:Call to have a Complaint Form mailed to you either through the toll-free line (1-800-633-2322) or by calling (916) 263-2424, OR.Use the On-line Complaint Form, OR.Download and Print a Complaint Form.
Who oversees assisted living facilities in California?
Assisted living facilities in California are licensed, monitored and regulated by the U.S. Department of Health and Human Services along with the California Department of Social Services. The California Department of Public Health inspects properties only once every five years.
How do I report an assisted living facility to the state?
If you see evidence of neglect or abuse, contact Adult Protective Services (APS) or the state's licensing agency for assisted living in addition to the Long-Term Care Ombudsman in your area immediately. In some states, APS staff are responsible for investigating complaints.
Who investigates nursing homes in California?
California's Office of Statewide Health Planning and Development (OSHPD) serves two basic functions for Medi-Cal nursing homes. First, it collects information about the care provided by those nursing homes.
What is the Title 22 California Code of Regulations?
Title 22 Social Security California Code of Regulations provides information about nurse-to-patient ratios, licensing and certification of health facilities, home health agencies, clinics, and referral agencies.
What is considered a skilled nursing facility?
A skilled nursing facility is an in-patient rehabilitation and medical treatment center staffed with trained medical professionals. They provide the medically-necessary services of licensed nurses, physical and occupational therapists, speech pathologists, and audiologists.
How do I report an assisted living facility in California?
There are three ways to file your complaint: (1) Call it in at 800-722-0432; (2) File your complaint on-line at https://oag.ca.gov/bmfea/reporting; or (3) Mail a copy of your complaint to the California Department of Justice, Office of the Attorney General, Bureau of Medi-Cal Fraud and Elder Abuse, P.O. Box 944255, ...Oct 24, 2019
What is the Knox-Keene Act?
The Knox-Keene Health Care Service Plan Act of 1975, as amended, is the set of laws or statutes passed by the State Legislature to regulate health care service plans, including health maintenance organizations (HMOs) within the State. The Knox-Keene Act is in the California Health & Safety Code, section 1340 et seq.
Who do you complain to about hospital treatment?
The Western Cape Government Department of Health wants to ensure you receive only the best service. If you're unhappy with the care or treatment you received from a Western Cape Government health facility, send a “Please Call Me” to 079 769 1207 or call 0860 142 142 to lodge your complaint.Aug 6, 2019
Who can file a complaint against a health care facility?
Anyone can file a complaint against a health-care facility -- a patient or facility resident, a relative or friend, even a general member of the public.
How long does it take to file a complaint in a hospital?
Complaint investigations involving general acute care hospitals and other non-long-term care facilities must be completed within 45 days if the allegation indicates an ongoing threat of imminent danger of death, or serious bodily harm.
What is PCB in CHCQ?
The Investigation Section of CHCQ's Professional Certification Branch (PCB) investigates complaints against the health-care facility professionals that we license or certify. The section's information page, "How to Report Misconduct or Abuse," details PCB's complaint processes and other frequently asked questions.
What is CHCQ certification?
The Center for Health Care Quality's (CHCQ) Licensing and Certification Program is responsible for regulatory oversight of licensed and certified health care facilities and of certain types of health care professionals. CHCQ also investigates consumer complaints against the facilities and professionals within our purview.
Who do I contact for complaints against Community Care Facilities?
First, try to resolve minor concerns or differences with the provider. If your concerns are still not addressed and you believe that the provider is breaking licensing laws, a complaint should be filed. Call 1-844-LET US NO / 1-844- (538-8766) Your name will remain anonymous unless you give us permission to use it.
How will my complaint be handled?
It is the responsibility of the licensing agency, the parents or other responsible party, and the provider to ensure that licensed Community Care Facilities are providing safe care. Community Care Facilities are required by state law and regulation to follow basic health and safety practices.
Who can file a complaint against a nursing home?
Any person (not just residents or their family members) or organization can file a complaint about a nursing home with the Licensing and Certification Division of the California Department of Public Health (DPH). DPH is the state agency that enforces nursing home laws and regulations through regular inspections and complaint investigations.
What can I file a complaint about?
You can file a complaint about abuse, neglect and any other matter protected by law. For example, you can file a complaint about violations of your rights, poor care, lack of staffing, unsafe conditions, mistreatment, improper charges, transfer and discharge concerns, and a failure to readmit you after a hospital stay.
What to do if DPH does not keep you notified?
If DPH does not keep you notified as detailed above, contact it to check on the status of your complaint. Know your complaint number, as well as the name and direct phone number of the investigator. Keep a timeline of all correspondence and communications with DPH.
What is the DPH?
DPH is the state agency that enforces nursing home laws and regulations through regular inspections and complaint investigations. File a complaint with DPH when problems are serious and/or other steps to resolve your concerns have not been effective.
How to contact the CANHR?
Advise the legislators for your district and the ombudsman office if they do not take appropriate action to address your concerns. Call CANHR at 800-474-1116 to discuss additional advocacy steps if your complaint is not addressed to your satisfaction.
How long does it take to get a civil penalty in California?
California law prohibits a facility from discriminating or retaliating against a resident or employee who cooperates in an investigation. Any type of discriminatory treatment within 180 days after a complaint is filed is presumed to be retaliatory and is punishable by a civil fine of up to $10,000.
Does the ombudsman have any powers?
The ombudsman does not have any powers or direct authority over the nursing home, however, it can try to resolve the complaint with the nursing home, express concerns with outside officials and help you file a formal complaint with DPH. If your concerns are not resolved, file a complaint with DPH.
What happens if you are unrepresented in an interview?
If you are an unrepresented employee, you are entitled to have a representative of your choosing accompany you to your interview. You may consult the Department’s Operation Manual Chapter 3, Article 14 for an explanation of the process.
Can you be contacted about an investigation?
You may or may not be contacted or interviewed. Upon completion of the investigation you will be notified, in writing, that the investigation is complete, however, the Government Code prevents the disclosure of the details of personnel actions.
Does the Office of Internal Affairs review complaints?
No, the Office of Internal Affairs will review all complaints of misconduct received and investigate those criminal in nature, or that would, if true, likely lead to adverse action.
How to File A Complaint Against A Nursing Home
Stage 1 - Filing The Complaint
- Who Can File a Complaint?
Any person (not just residents or their family members) or organization can file a complaint about a nursing home with the Licensing and Certification Division of the California Department of Public Health (DPH). DPH is the state agency that enforces nursing home laws and regulations t… - What Can I File a Complaint About?
You can file a complaint about abuse, neglect and any other matter protected by law. For example, you can file a complaint about violations of your rights, poor care, lack of staffing, unsafe conditions, mistreatment, improper charges, transfer and discharge concerns, and a failure to re…
Stage 2 - Notifying Other Authorities of Your Complaint
- Should I Notify Other Agencies or People About My Complaint?
Yes, other organizations may have authority to investigate your complaint or be able to give you advocacy support or information. Also, DPH may give your complaint better attention if it knows you have alerted other authorities. Send a copy of your complaint to CANHR, the local ombudsm…
Stage 3 - Investigation
- After You Have Made a Complaint - What Happens Next?
DPH must notify you of the name of the assigned investigator within two (2) working days of receipt of your complaint. California Health & Safety Code §1420(a)(1). It is a good idea to call the assigned investigator prior to the onsite investigation to ensure the investigator is familiar with t… - What Are My Rights as a Complainant?
1. You must be notified of the name of the assigned investigatorwithin two working days of your complaint. California Health & Safety Code §1420(a)(1). 2. You have the right to be free from retaliation for a complaint.California law prohibits a facility from discriminating or retaliating aga…
Stage 4 - The Appeals Process
- What If I'm Dissatisfied with DPH's Findings?
If you are dissatisfied with DPH’s findings, you have the right to an informal conference. To request the informal conference, write to the DPH district office manager within 30 calendar days of from receipt of the findings (“Results of Complaint Investigation” letter). Center for Health Car… - What If I'm Dissatisfied with the Results of the Informal Conference?
If you are dissatisfied with the results of the informal conference, you may appeal to the Deputy Director at: California Department of Public Health, Center for Healthcare Quality, P.O. Box 997377, Sacramento, CA 95899–7377. To file this appeal, you have 15 days from receipt of the f…
Stage 5 - Ensuring Proper Investigation
- Help! DPH Hasn't Gotten Back to Me in a While - What Do I Do?
If DPH does not keep you notified as detailed above, contact it to check on the status of your complaint. Know your complaint number, as well as the name and direct phone number of the investigator. Keep a timeline of all correspondence and communications with DPH. If the assign…
Key, by County, to Licensing and Certification District Offices
- Find the county where the nursing home is and use the corresponding number to send the complaintto the appropriate Licensing and Certification District Office Location address below. The corresponding hyperlinks will show the appropriate office information.
Sample Nursing Home Complaint Form
- The form below may be used as a guide for what to include when filing a complaint. Download a printable complaint form here(pdf). Date Completed: _______________ Name of person filing complaint: _________________________________ Address: ___________________________________________________ City: __________________________ State: _____…