The phone number is 1-800-252-8154 or (TTY) 1-800-538-4870. You can also make your complaint in writing and fax to 512-206-5770 or mail to: Office of Consumer Services and Rights Protection Texas Department of State Health Services P.O. Box 149347; Mail Code 2019 Austin, TX 78714-9347
- Complaint hotline: 1-800-458-9858 Option 5.
- Email: hfc.complaints@hhs.texas.gov.
- Fax: 833-709-5735.
- Mailing address: Health and Human Services Commission. Complaint and Incident Intake. Mail Code E-249.
How do I file a complaint against a hospital?
Complaint and Incident Intake Mail Code E-249 P.O. Box 149030 Austin, Texas 78714-9030; Submitting a Complaint against Substance Abuse or Narcotic Treatment Facilities. Complaint hotline: 1-800-458-9858 Option 6; Email: cii.sa@hhs.texas.gov; Fax: 833-709-5735; Mailing address: Health and Human Services Commission Complaint and Incident Intake Mail Code E …
How do I file a complaint about substandard care?
For nursing homes, assisted living facilities, intermediate care facilities, state supported living centers, home health, hospice, personal assistance agencies, and day activity and health services, the complaint must be made by calling 1-800-458-9858 or sending an email to ciicomplaints@hhsc.state.tx.us. Who regulates skilled nursing facilities in Texas? Long-term …
How do I file a complaint against the Texas Department of revenue?
Aug 16, 2018 · If you have a complaint about your rights in a TDSHS facility that you feel the facility did not handle properly, you can make a complaint directly to the OCSRP. You may call this office toll free from 8 a.m. to 5 p.m., Monday through Friday. The phone number is 1-800-252-8154 or (TTY) 1-800-538-4870.
How do I make a complaint about a TDSHS facility?
Complaint & Incident Intake. Call 800-458-9858 to report suspected abuse or neglect of people who are older or who have disabilities. You can call this number to report abuse that occurs in: You can also report care concerns about home health and hospice agencies and intermediate care facilities. Agents answer calls Monday through Friday from 7 ...
Who regulates rehabilitation facilities in Texas?
Nursing homes and other long-term care providers are regulated by the Texas Department of Aging and Disabilities (DADS). DADS licenses and inspects these facilities, which must meet stringent health and safety standards to maintain their good standing to provide long-term care in Texas.
How do I report a rehabilitation center?
If you have a concern regarding the quality of care, facility conditions, or unprofessional conduct, you can always file a complaint against the concerned state agency. All you need to do is call the hotline, fill up a form, or send a personal complaint letter.
How do I file a complaint against a hospital in Texas?
If you want to file a complaint with the state about a hospital or medical facility in Texas, consider hiring an attorney. ... File a complaint with the Health Facility Compliance Group at the Texas Department of State Health Services (DSHS).
How do I report a mental health facility in Texas?
http://www.dshs.state.tx.us/mhsa-rights/. Complaints of abuse or neglect should be reported immediately to the Texas Department of Family and Protective Services at 1-800-252-5400 or if it is an non-emergency situation, you may submit your complaint online at http://www.txabusehotline.org.Aug 16, 2018
What are the 3 most common complaints about nursing homes?
There are many complaints among nursing home residents....Common complaints include:Slow responses to calls. ... Poor food quality. ... Staffing issues. ... A lack of social interaction. ... Disruptions in sleep.Mar 8, 2019
What is considered patient abuse?
Intentional or negligent acts by caregivers that result in harm to patients are considered patient abuse. If your loved one experienced abuse in a nursing home facility, a personal injury lawyer may be able to help you. Your loved one may be entitled to compensation.
Who do you complain to about hospital treatment?
The Western Cape Government Department of Health wants to ensure you receive only the best service. If you're unhappy with the care or treatment you received from a Western Cape Government health facility, send a “Please Call Me” to 079 769 1207 or call 0860 142 142 to lodge your complaint.Aug 6, 2019
How do I file a complaint against Texas health and Human Services?
Submitting a Complaint Against Healthcare Facilities (Except Substance Abuse or Narcotic Treatment Facilities)Complaint hotline: 1-800-458-9858 Option 5.Email: hfc.complaints@hhs.texas.gov.Fax: 833-709-5735.Mailing address: Health and Human Services Commission. Complaint and Incident Intake. Mail Code E-249.
Who oversees a hospital?
California state government is responsible for the regulation and oversight of health care facilities through multiple agencies, departments, boards, bureaus, and commissions.May 30, 2014
How do I report a nursing home to Texas?
Call 800-458-9858 to report suspected abuse or neglect of people who are older or who have disabilities. You can call this number to report abuse that occurs in: Nursing homes.
How do I report a doctor's office in Texas?
Submit your complaint electronically via the Online Complaint Form, or print a PDF version COMPLAINT FORM (SPANISH COMPLAINT FORM ) and mail it in, or call the Complaint Hotline 1-800-201-9353 and follow the automated prompts to request a complaint form.
How do I report a group home in Texas?
Call: 1-800-252-5400. If you can't use the Texas Abuse Hotline you can: Report online at www. TxAbuseHotline.
How to report abuse in Texas?
You should report abuse, neglect, and exploitation immediately by calling 1-800-252-5400 (toll-free) or online at http://www.txabusehotline.org. If possible, you should follow-up the telephone call with a letter to: Texas Department of Family and Protective Services. P.O. Box 149030 – Mail Code Y-940.
What is the phone number for Texas Department of Health?
The phone number is 1-800-252-8154 or (TTY) 1-800-538-4870. You can also make your complaint in writing and fax to 512-206-5770 or mail to: Office of Consumer Services and Rights Protection. Texas Department of State Health Services. P.O. Box 149347; Mail Code 2019.
What is the Texas Department of Family and Protective Services?
The Texas Department of Family and Protective Services (TDFPS) was created in 1992 to provide protective services to children, adults with disabilities, and elderly people. TDFPS investigates reports of abuse, neglect, or exploitation in the community and in facilities operated by TDSHS.
What is a TMHC?
Texas Mental Health Consumers (TMHC) is a consumer-run, statewide organization that educations consumers about their rights in the community and facilities, and assists them in ensuring their rights are protected. TMHC provides information and referral, mediation, and advocacy services to assist in a smooth transition from facilities. TMHC works with treatment issues, abuse and neglect, rights complaints, and discharge issues. TMHC encourages calls from family members, as well as consumers.
What is disability rights in Texas?
Disability Rights Texas is the protection and advocacy agency for people with disabilities in Texas. It was established to protect constitutional and statutory rights and investigate complaints of abuse and neglect of:
What is a rights protection officer?
The Rights Protection Officer is the staff member at each facility who is responsible for protecting the legal and human rights of clients receiving services from the facility. The duties of the Rights Protection Officer include:
What is a PRC in mental health?
The Public Responsibility Committee (PRC) is a group of persons outside of the facility who provide their services on a voluntary basis and are not paid by the TDSHS. There are PRCs for each state hospital, state center, and also for each community mental health center.
What is the Joint Commission?
The Joint Commission – formerly called the Joint Commission on Accreditation of Health Care Organizations, or JCAHO—is a private, non-profit group that acts as a national accrediting organization for a great number of hospitals in the country.
What is the role of the state health department?
State Health Departments. Each state has a Department of Public Health that works to ensure the health and safety of its residents. Clinicians are often legally required to report specific diseases, including some hospital infections, to their local (city) Department of Public Health which will accept the report, conduct an investigation, ...
Does Medicare have a complaint right?
Every Medicare beneficiary has the right to file a complaint, or to register a concern about their health care or health care provider. Patients and their advocates should realize that they have this right and know how to reach the entity that can take action on their complaints.