What is BBB complaint?
BBB primarily handles complaints relating to marketplace transactions for customers who want a resolution, such as a refund, a repair, or a replacement. This process is free to consumers and businesses. Read more about how complaints are handled here.
What is BBB for business?
Consumers have told us that additional information such as complaints and reviews from other customers helps them choose a trustworthy business. BBB makes it easy for people to file complaints. BBB handles complaints regarding any business, whether or not the business is a BBB Accredited Business. BBB also accepts complaints against charities ...
What is BBB review?
BBB customer reviews allow customers to rate their marketplace experiences with businesses using a star scale. Just like our complaints, reviews are sent to the business before they are published online. Consumers, upon request of BBB and businesses, must be able to provide substantiation of the marketplace interactions.