How do I file a congressional complaint against the VA?
Resources and support.Call us. 800-698-2411.Visit a medical center or regional office. Find a VA location.
What can I do if my VA isn't helping?
If you still have concerns, ask to speak with your provider's supervisor or the Chief of the Service. If your concern is still unresolved, please contact the Patient Advocate who can assist you, if appropriate, in filing an appeal for a review of your concern.
Can the VA refuse to treat a veteran?
You can agree to or refuse any treatment. You will be told what is likely to happen to you if you refuse a treatment. Refusing a treatment will not affect your rights to future care but you take responsibility for the impact this decision may have on your health.
What does the VA OIG do?
About the OIG Hotline The OIG hotline receives, screens, and determines the disposition of complaints concerning veterans or VA that relate to potentially unlawful activity or potential violations of rules or regulations; fraud, waste, and abuse; and gross mismanagement of VA programs and operations.
What is the VA's mission?
The mission of the Department of Veterans Affairs (VA) is to serve America's 26.5 million veterans and their families with dignity and compassion and to be their principal advocate in ensuring that they receive the care, support, and recognition earned in service to this nation.
What is the VA problem list?
The VA Problem List is a summary of your active health concerns in your official VA health record. Your VA Problem List may be used to help you and your health care team make informed decisions about your health. Talk with them about the health issues on your VA Problem List.
How the VA has illegally denied health care to thousands of veterans?
An estimated 400,000 former service members are at risk of wrongly being denied VA healthcare and other benefits, according to a 2020 study by OutVets, a group of LGBTQ+ military veterans. It showed that gay and lesbian veterans and victims of military sexual assault are disproportionately at risk.May 31, 2021
Is the VA mission Act still in effect?
It has been three years since the 2018 VA MISSION Act was signed into law, and two years since its implementation began. The law, which passed with overwhelming bipartisan support, promised to revolutionize veterans' health care and the way the Department of Veterans Affairs facilitates delivery.Jun 30, 2021
Do veterans like the VA?
The survey, which asked Veterans about their experience with VA health care since the MISSION Act was implemented, found that more than 80% were satisfied with their VA health care. Nearly 75% of Veteran respondents reported improvements at their local VA, and more than 90% would recommend VA care to fellow Veterans.Oct 7, 2019
Who does the VA OIG report to?
CongressThe VA OIG conducts oversight of VA programs and operations, providing independent and objective reporting to VA and Congress in order to prevent and detect fraud, waste and abuse, as well as enhance VA's integrity, efficiency and effectiveness.Oct 1, 2019
Does VA investigate veterans?
Veterans Affairs (VA) investigates reports of: Or call the VA fiduciary program toll free number 1-888-407-0144, or the VA toll free number 1-800-827-1000. VA fiduciary hubs review all claims of misuse.
What is a report of contact VA?
The main purpose of the VA Report of Contact form is to document discussions that contain potentially controversial questions between the VA employees and claimants, their representatives, or other individuals. Besides, this document is used to record important facts or information obtained by a VA employee.
Voc Rehab
I'm going through a similar situation and it seems my vocational rehab counselor feels he has too many clients. I was told about his client list being so demanding and I haven't received my book reimbursement since I paid my money back in Sept. I have been getting my payments late, this month it was eleven days late.
Tracking correspondence
Try to take someone with you at your meetings, and try to correspond by email and fax, so all of the remarks are in writing. Even if you leave phone messages, also email her at the same time, asking the same questions, as you are usually more likely to get an emailed response. They seem to avoid phone calls in my experience.
Idiots abound
Yep Futurevrc, I am battling this one! She's been doing this job for 5 years, and she's yanking my chain! I thin she is trying to get me to give up and go away! I've been patient enough, and will be forwarding her emails to her boss.
Too funny!
No, Nancy Pel**i isn't my VRC, but thanks for the warning! Mine is named Kadine, but I'll leave out the last name for Freedom of Information Act purposes (since she constantly throws FOIA in my face when requesting records)! With that name, its pretty easy to identify her! Thanks!
Form 21-4138
Form 21-4138 should be requested and filed by the Veteran in order to have your case reviewed. VRC's especially the bullying types need to be reigned in. I have had 3 VRC's in the 3 years in the program. The 2nd one i was assigned to won the state award for best VRC.
The good the bad and the ugly . .
It really shouldn't matter who your VRC is and the benefits you get. I have a 4.0, and my counselor blocks me every chance she gets.
Complain Online
First, choose the consumer complaint form that fits your problem. Next, enter the information into the form and submit it electronically. You can attach up to four supporting documents. Please copy and mail any additional supporting documents along with a printed copy of your complaint.
What to Include
Providing supporting documents helps us respond to your complaint more quickly. Include legible copies of supporting documents such as: Please submit copies of your supporting documents, not originals.
Complain by Mail
Due to circumstances surrounding the COVID-19 situation, we are not able to process hard copy complaints that are mailed in to us the same way we have in the past and request that consumers submit complaints to us via the online form or by calling our consumer assistance line at (919) 716-6000.
What happens to my complaint?
After we review your complaint and supporting documents, we will likely forward them to the business complained about for response. You’ll receive copies of all correspondence. If the complaint falls within the jurisdiction of another local, state, or federal agency, we may refer your complaint to that agency.
What is the OIG hotline?
The OIG hotline receives, screens, and determines the disposition of complaints concerning veterans or VA that relate to potentially unlawful activity or potential violations of rules or regulations; fraud, waste, and abuse; and gross mismanagement of VA programs and operations.
Does the OIG accept email?
The OIG has transitioned to web forms only for complaints submitted in electronic format; this change means that the OIG no longer accepts free-form email submissions except when OIG hotline staff specifically direct such submissions to ensure the secure transmission of protected information .
How to file a complaint against the VA?
To file a complaint, call or contact the main overseer of the VA – the Office of the Inspector General (VAOIG) – through any of the following avenues: Call the VAOIG Hotline toll-free at 800-488-8244, 9:00 a.m. to 4:00 p.m. Eastern Standard Time, Monday through Wednesday and Friday, or 9:00 a.m. to 1:00 p.m. on Thursday, excluding federal holidays.
What is the VA?
The Veterans Administration (VA) is a huge government bureaucracy, responsible for hundreds of programs that affect active duty personnel and retirees. As such an enormous agency, different aspects of its operations fall under the responsibility of different agencies. So when things go wrong, you don't simply file a complaint with ...
What is a patient advocate?
A patient advocate is an employee responsible for taking your complaint and working between different departments to obtain a satisfactory resolution for you, if possible. Call the hospital and ask for that department, or ask an employee to let a patient advocate know you require assistance.
By Phone
Complaint Hotline Hours: 9:00 a.m. - 12:00 p.m. and 1:00 p.m. - 4:00 p.m. weekdays, except holidays.
Common Issues Handled by Other Agencies and Contact Information
Physicians and Urgent Care Centers - N.C. Medical Board (1-800-253-9653)