To make a complaint via phone against substance abuse (chemical dependency) treatment facilities or narcotic/opioid treatment facilities call toll-free 1-888-973-0022, Option 8. Agents answer calls Monday through Friday from 7 a.m.-7 p.m. If you call outside those hours, leave a message.
- Complaint hotline: 1-800-458-9858 Option 5.
- Email: hfc.complaints@hhs.texas.gov.
- Fax: 833-709-5735.
- Mailing address: Health and Human Services Commission. Complaint and Incident Intake. Mail Code E-249.
How do I file a complaint against a hospital in Texas?
Austin, Texas 78714-9030; Submitting a Complaint against Substance Abuse or Narcotic Treatment Facilities. Complaint hotline: 1-800-458-9858 Option 6; Email: cii.sa@hhs.texas.gov; Fax: 833-709-5735; Mailing address: Health and Human Services Commission Complaint and Incident Intake Mail Code E-249 P.O. Box 149030 Austin, Texas 78714-9030
How do I file a complaint against a drug treatment facility?
How To File A Complaint Against A Rehab Facilitiy In Texas? Help For nursing homes, assisted living facilities, intermediate care facilities, state supported living centers, home health, hospice, personal assistance agencies, and day activity and health services, the complaint must be made by calling 1-800-458-9858 or sending an email to [email ...
How do I file a complaint against a nursing home?
To make a complaint via phone against substance abuse (chemical dependency) treatment facilities or narcotic/opioid treatment facilities call toll-free 800-458-9858, Option 6. Agents answer calls Monday through Friday from 7 a.m.-7 p.m.
Do you need a lawyer to file a complaint in Texas?
Oct 20, 2021 · The Texas Health and Human Services Civil Rights Office handles these complaints. How do I file a complaint against a skilled nursing facility in Texas? Submitting a Complaint Against Healthcare Facilities (Except Substance Abuse or Narcotic Treatment Facilities) Complaint hotline: 1-800-458-9858 Option 5. Email: hfc.complaints@hhs.texas.gov ...
Who regulates rehabilitation facilities in Texas?
Nursing homes and other long-term care providers are regulated by the Texas Department of Aging and Disabilities (DADS). DADS licenses and inspects these facilities, which must meet stringent health and safety standards to maintain their good standing to provide long-term care in Texas.
How do I report a rehabilitation center?
If you have a concern regarding the quality of care, facility conditions, or unprofessional conduct, you can always file a complaint against the concerned state agency. All you need to do is call the hotline, fill up a form, or send a personal complaint letter.
How do I report a nursing home in Texas?
The complaint will then need to be called to 1-800-458-9858 or e-mailed to ciicomplaints@hhsc.state.tx.us for nursing homes, assisted living facilities, intermediate care facilities, state supported living centers, home health, hospice, personal assistance agencies and day activity and health services.
How do I file a complaint against a mental health facility in Texas?
http://www.dshs.state.tx.us/mhsa-rights/. Complaints of abuse or neglect should be reported immediately to the Texas Department of Family and Protective Services at 1-800-252-5400 or if it is an non-emergency situation, you may submit your complaint online at http://www.txabusehotline.org.Aug 16, 2018
How do I report an assisted living facility to the state?
Call 800-458-9858 to report suspected abuse or neglect of people who are older or who have disabilities. You can call this number to report abuse that occurs in: Nursing homes. Assisted living facilities.
What is considered patient abuse?
Intentional or negligent acts by caregivers that result in harm to patients are considered patient abuse. If your loved one experienced abuse in a nursing home facility, a personal injury lawyer may be able to help you. Your loved one may be entitled to compensation.
How do I file a complaint with Texas Health and Human Services?
Submitting a Complaint Against Healthcare Facilities (Except Substance Abuse or Narcotic Treatment Facilities)Complaint hotline: 1-800-458-9858 Option 5.Email: hfc.complaints@hhs.texas.gov.Fax: 833-709-5735.Mailing address: Health and Human Services Commission. Complaint and Incident Intake. Mail Code E-249.
How do I complain about a private nursing home?
Problems with your residential care or nursing home You could ask a friend or relative, a voluntary organisation or a charity to help you make your complaint. You could also contact the Patient and Client Council who can provide free, confidential information and advice and help you make a complaint.
What is safe harbor in Texas nursing?
Safe harbor is a nursing peer review process that a nurse may initiate when asked to engage in an assignment or conduct that the nurse believes in good faith would potentially result in a violation of the Nursing Practice Act (NPA) or Texas Board of Nursing (Board or BON) rules or be a violation of the nurse's duty to ...
Who is a hospital ombudsman?
A Hospital Ombudsman (HO) is an individual who is empowered to investigate, mediate and provide remedies to complaints lodged by service users, their representatives and other stakeholders in relation to a hospital's service.
Who oversees a hospital?
California state government is responsible for the regulation and oversight of health care facilities through multiple agencies, departments, boards, bureaus, and commissions.May 30, 2014
How do I report a group home in Texas?
Call: 1-800-252-5400. If you can't use the Texas Abuse Hotline you can: Report online at www. TxAbuseHotline.
How long does it take to file a complaint against a hospital?
Generally speaking, complaints must be filed within five years of the date of the termination of services to be considered timely. However, complaints alleging sexual misconduct may be filed within seven years after the date of termination of services or within five years of the patient/client turning 18, whichever is later.
How long does it take to resolve a complaint?
While some complaints are resolved in less time, it is not unusual for the resolution of a complaint to take longer than one year.
What is TAC 884.3?
Complaints arising out of or related to a court ordered evaluation may not be filed prior to entry of judgment or final order by the trial court, or dismissal of the case, and must comply with 22 TAC 884.3. Complaints subject to 22 TAC 884.3 must include the following information or an explanation as to why the information is not available:
What is a copy of a judgment?
A copy of any judgment, final order, or dismissal entered by the trial court; and. A copy of any documents provided by the licensee describing the costs of services, the nature of the services provided, as well as any limitations associated with those services, or a statement that no such documents were provided.
What is priority rating?
Priority is given to complaints that indicate the possibility of imminent harm to patients or involve sexual misconduct. The priority rating system is as follow: Cases involving a probability of imminent harm to the public or a member of the public; Cases involving all other violations of state and federal law.
What is jurisdictional complaint?
the activities or services involved are exempt from the Council’s jurisdiction. If the first two criteria are met and the activities or services involved are not exempt from the Council’s jurisdiction, the complaint is classified as a jurisdictional complaint and proceeds forward in the Council’s investigatory process.
What is probable cause?
Probable cause means the facts and circumstances within the agency’s knowledge, and of which it has reasonably trustworthy information, are sufficient to warrant a prudent person in believing that the respondent committed a violation of the Council’s rules or other law within the jurisdiction of the agency.
What to do if you have a concern about a pharmacy?
If you have a concern about a pharmacy's practices, including deceptive billing, contact the Texas State Board of Pharmacy. If your concern relates to customer service or other pricing concerns, file a complaint with our office.
What is the DSHS number?
DSHS will also investigate claims of improper hospital billing. You can also contact DSHS by calling (888) 973-0022.
What does HHSC do?
HHSC can also investigate alleged violations of state and federal nursing home standards. If a nursing home raises concerns, HHSC may refer the case to the Office of the Attorney General. We investigate and address these violations.