RehabFAQs

how to challenge aetna denial of rehab based on no progress

by Jarrett Sawayn Published 2 years ago Updated 1 year ago

Does Aetna cover cognitive rehabilitation?

Feb 20, 2018 · In the case of a California patient needing treatment for a rare immune disorder, Aetna’s former medical director testified in a deposition that he relied exclusively on nurses’ notes to decide not to approve medical care. The patient is suing Aetna for breach of contract and bad faith. Aetna has pushed back, claiming that its former ...

Why did Aetna choose not to defend itself in court?

Oct 10, 2019 · “The [clinical policy bulletins] purport to set forth Aetna’s view of when medical services for physical therapy and other forms of rehabilitative therapy should be deemed medically necessary, and Aetna denies benefits for such therapy services based upon the definitions of medically necessary in the CPBs, even though the services qualify ...

Did Aetna's medical director look at patients'records?

Feb 19, 2018 · In the case of Aetna, it required a lawsuit by a patient in order to bring the truth to light. When you are denied — which you inevitably will be …

What is a clinical policy bulletin Aetna?

Typically, in Aetna HMO plans, the physical therapy benefit is limited to a 60-day treatment period. When this is the case, the treatment period of 60 days applies to a specific condition. In some plan designs this limitation is applied on a calendar year or on a contract-year basis. In others it is a lifetime limitation.

How do I fight Aetna denial?

You or your doctor may ask for an "expedited" appeal. Call the toll-free number on your Member ID card or the number on the claim denial letter. If your plan has one level of appeal, we'll tell you our decision no later than 72 hours after we get your request for review.

What is a QIO appeal?

If you think your Medicare services are ending too soon (e.g. if you think you are being discharged from the hospital too soon), you can file an appeal with your Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO).

Why is Aetna denying claims?

If your health or disability benefits have been denied, Aetna may have claimed the following: The procedure is merely cosmetic and not medically necessary. The treating physician is out of network or out of plan. The claim filed was for a medical condition that isn't authorized or covered.

How long does Aetna have to respond to an appeal?

Within 60 calendar daysTimeframes for reconsiderations and appealsDispute levelDoctor / provider submission timelineAetna response timeframeAppealsWithin 60 calendar days of the previous decision.*Within 60 business days of receiving the request. If additional information is needed, within 60 calendar days of receiving that information.1 more row

What is the specific quality improvement organization QIO that is responsible for addressing the concerns of people with Medicare and their families is called?

Quality Innovation Network (QIN)-QIOs The QIO Program's 14 Quality Innovation Network-QIOs (QIN-QIOs) bring Medicare beneficiaries, providers, and communities together in data-driven initiatives that increase patient safety, make communities healthier, better coordinate post-hospital care, and improve clinical quality.Dec 1, 2021

How long does Kepro have to make a decision?

KEPRO has 14 days to decide whether to uphold its original decision or agree that you should continue to receive inpatient care.

How do I appeal a no authorization denial?

If the denial reason was “no pre-authorization,” ask the plan to back-date one. If they will, resubmit the claim with a note including the new auth number. If they won't, appeal.

What is Aetna timely filing limit for corrected claims?

We require providers to submit claims within 180 days from the date of service unless otherwise specified within the provider contract.Mar 17, 2016

What is the difference between dispute and appeal?

As verbs the difference between appeal and dispute is that appeal is (obsolete) to accuse (someone of something) while dispute is to contend in argument; to argue against something maintained, upheld, or claimed, by another.

How do I submit an appeal to availity?

Click on Login and enter your Availity ID and password. Select Claims from the left-hand navigation menu. Select Appeal Claim from the left-hand navigation menu, and then Go to Availity.

What is the timely filing limit for UHC?

within 90 daysYou should submit a request for payment of Benefits within 90 days after the date of service. If you don't provide this information to us within one year of the date of service, Benefits for that health service will be denied or reduced, as determined by us.

What is sports rehabilitation?

Sports rehabilitation refers to continued treatment for sports related injuries in an effort to improve above and beyond normal ability to perform activities of daily living (ADLs). Sports-related rehabilitation or other similar avocational activities is not covered because it is not considered treatment of disease. This includes, but is not limited to: baseball pitching/throwing, cheerleading, golfing, martial arts of all types, organized football, baseball, basketball, soccer, lacrosse, swimming, track and field, etc. at a college, high school, other school or community setting, professional and amateur tennis, professional and amateur/hobby/academic dance, and competitive weightlifting and similar activities.

What is postural restoration?

Postural restoration is a posture-based approach to physical therapy, which claims that it improves postural adaptations, the function of the respiratory system and asymmetrical patterns. Postural restoration supposedly re-position the musculo-skeletal system, correct movement imbalance, restore normal tonicity to muscles and strengthen efficient, balanced, functional activity. Physical therapists who administer postural restoration would initiate a process of rehabilitation that begins with re-positioning; and re-positioning therapeutic activities are carefully constructed exercises to restore neutral alignment to the musculo-skeletal system. Once neutral alignment is attained, it must be maintained and integrated into the movement patterns individuals use in daily activities. A personalized exercise program is designed to improve strengthening from lying to sitting to standing and finally back into up-right movement in a more balanced way. In summary, postural restoration physical therapy create a more balanced / less stressed physical foundation for life activities, sports activities and for rehabilitation following trauma or surgery. Postural Restoration

Is home based physical therapy necessary?

Aetna considers home-based physical therapy medically necessary in selected cases based upon the member's needs (i.e., the member must be homebound). This may be considered medically necessary in the transition of the member from hospital to home, and may be an extension of case management services.

Is augmented soft tissue mobilization experimental?

Aetna considers augmented soft tissue mobilization experimental and investigational because it has not been proven to be more effective than standard soft tissue mobilization. There is no reliable evidence that outcomes of soft tissue mobilization (myofascial release) are improved with the use of hand-held tools (so-called "augmented soft tissue mobilization"; e.g., the Dynatronics ThermoStim probe).

Is meniscectomy more effective than PT?

van de Graaf and colleagues (2018) stated that despite recent studies suggesting arthroscopic partial meniscectomy (APM) is not more effective than PT, the procedure is still frequently performed in patients with meniscal tears. In a multi-center, randomized clinical trial, these investigators examined if PT is non-inferior to APM for improving patient-reported knee function in patients with meniscal tears. This study was conducted in 9 hospitals in the Netherlands. Participants were aged 45 to 70 years with non-obstructive meniscal tears (i.e., no locking of the knee joint). Patients with knee instability, severe OA, and BMI greater than 35 were excluded. Recruitment took place between July 17, 2013, and November 4, 2015. Participants were followed-up for 24 months (final participant follow-up was October 11, 2017). A total of 321 subjects were randomly assigned to APM (n = 159) or a pre-defined PT protocol (n = 162). The PT protocol consisted of 16 sessions of exercise therapy over 8 weeks focused on coordination and closed kinetic chain strength exercises. The primary outcome was change in patient-reported knee function on the International Knee Documentation Committee Subjective Knee Form (range of 0 to 100; from worse to best) from baseline over a 24-month follow-up period. The non-inferiority margin was defined as a difference between treatment groups of 8 points and was assessed with a 1-sided α of 0.025. The primary analysis followed the intention-to-treat (ITT) principle. Among 321 patients who were randomized (mean [SD] age of 58 [6.6] years; 161 women [50 %]), 289 (90 %) completed the trial (161 women and 158 men). In the PT group, 47 participants (29 %) had APM during the 24-month follow-up period, and 8 participants randomized to APM (5 %) did not have APM. Over a 24-month follow-up period, knee function improved in the APM group by 26.2 points (from 44.8 to 71.5) and in the PT group by 20.4 points (from 46.5 to 67.7). The overall between-group difference was 3.6 points (97.5 % CI: -∞ to 6.5; p value for non-inferiority = 0.001); AEs occurred in 18 participants in the APM group and 12 in the PT group. Repeat surgery (3 in the APM group and 1 in the PT group); and additional out-patient visits for knee pain (6 in the APM group and 2 in the PT group) were the most frequent AEs. The authors concluded that among patients with non-obstructive meniscal tears, PT was non-inferior to APM for improving patient-reported knee function over a 24-month follow-up period. These investigators stated that based on these results, PT may be considered an alternative to surgery for patients with non-obstructive meniscal tears.

What is physical therapy?

Physical therapy is the treatment of disorders or injuries using physical methods or modalities.

What is a qualified physical therapist?

A qualified physical therapist for benefit coverage purposes is a person who is licensed as a physical therapist by the state in which he or she is practicing. A physical therapy assistant (PTA) is a person who is licensed as a PTA, if applicable, by the state in which he or she is practicing.

What is cognitive rehabilitation?

Cognitive rehabilitation offers retraining in the ability to think, use judgment, and make decisions. The focus is on correcting deficits in memory, concentration and attention, perception, learning, planning, sequencing, and judgment.

What is the purpose of a written plan of care for cognitive therapy?

The purpose of the written plan of care is to assist in determining medical necessity and should include the following:

Is cognitive training positive or negative?

Cognitive training was not associated with positive or negative effects in relation to any of the reported outcomes. The overall quality of the trials was low-to-moderate. The single RCT of CR found promising results in relation to some patient and caregiver outcomes and was generally of high quality.

What is the role of neuropsychologists in TBI?

A neuropsychologist, aided by other specialists (e.g., occupational therapists, speech and language pathologists) may be asked to evaluate the level and kind of cognitive dysfunction following traumatic brain injury (TBI), and they may re-assess the individual over time to measure recovery.

What is inclusion criteria?

inclusion criteria, often not defined, a specific baseline adapted to the program of rehabilitation, a control measure regarding program efficiency,and. a role for the psychologist (presence and advice during the program).

What is neuropsychological evaluation?

Neuropsychological testing evaluation services by physician or other qualified health care professional, including integration of patient data, interpretation of standardized test results and clinical data, clinical decision making, treatment planning and report, and interactive feedback to the patient, family member (s) or caregiver (s), when performed

Does Aetna treat dementia?

Aetna considers cognitive rehabilitation experimental and investigational for all other indications, such as the treatment of epilepsy/seizure disorders, learning disabilities, mental retardation, cerebral palsy, dementia (e.g., from Alzheimer’s disease, HIV-infection. Footnote 1.

Why is Aetna considered experimental?

Aetna considers lower limb prostheses experimental and investigational for all other indications because of insufficient evidence in the peer-reviewed literature when these criteria are not met.

When are stump stockings and harnesses considered medically necessary?

Stump stockings and harnesses (including replacements) are considered medically necessary when they are essential to the effective use of the artificial limb.# N#No more than one harness/suspension system per limb is considered medically necessary.

What is a prosthetic?

A prosthesis or prosthetic is an artificial device that replaces a missing body part. Examples of prostheses include eyes, maxillofacial (jaw and face), arms, breasts, ears, legs, hands and feet. A lower limb prosthesis is designed to replace portions of the lower extremity to improve function.

What is the function of a prosthetic foot?

The prosthetic foot also has several basic functions: provides a stable weight-bearing surface, absorbs shock, replaces lost muscle function and biomechanics of the foot, replicates the anatomic joints of the ankle and foot and restores appearance.

Is water leg necessary for Aetna?

Aetna considers "water leg" (an attachment for persons with lower limb prostheses to shower or swim or for submersion in water) a convenience item, and not medically necessary. Aetna considers military grade Genium X-3 and similar devices water prostheses.

What is a denial of a request?

Denials of a request you or your doctor made for a health care service, supply or prescription. For example: Medicare determines that a wheelchair is not medically necessary for your condition. Denials of a request you and your doctor have made to change the price you pay for a prescription drug. For example: Your Medicare Part D drug plan rejects ...

How to request a plan exception?

Requests for plan exceptions can be made by phone or in writing if you are asking for a prescription drug you haven’t yet received. If you are asking to be reimbursed for the price of drugs you have already bought, you must make your request in writing.

How long does it take to appeal Medicare?

The final level of appeal is to the federal courts. You generally have 60 days to file appeals before an ALJ, the Medicare Appeals Council and to federal court.

Can you appeal a Part D plan?

If your life or health could be at risk by having to wait for a medication approval from your plan, you or your doctor can request an expedited appeal by phone. If you disagree with your Part D plan’s decision, you can file a formal appeal.

Can you appeal a Medicare Advantage plan?

Medicare Advantage plans, which are administered by private insurance companies, are required by Medicare to have an appeals process by which you can get a redetermination if your plan denies you a service or benefit you think should be covered. If you disagree with the decision, you can request an independent review.

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