RehabFAQs

disputing rehab charges when facility told you patient had coverage?

by Prof. Nyasia Stoltenberg DDS Published 2 years ago Updated 1 year ago
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What percentage of inpatient rehab claims are denied by Medicare?

You must pay the inpatient hospital deductible for each benefit period. There's no limit to the number of benefit periods. Days 1-60: $1,556 deductible.*. Days 61-90: $389 coinsurance each day. Days 91 and beyond: $778 coinsurance per each “lifetime reserve day” after day 90 for each benefit period (up to a maximum of 60 reserve days over ...

When do I have to pay a deductible for rehabilitation?

Jul 31, 2009 · CMS ADOPTS INPATIENT REHABILITATION FACILITY COVERAGE REQUIREMENTS. COVERAGE REQUIREMENTS TO BE EFFECTIVE FOR DISCHARGES ON OR AFTER JAN. 1, 2010. OVERVIEW: On July 31, 2009, the Centers for Medicare & Medicaid Services (CMS) issued a final rule that would update payment rates and policies under Medicare’s …

Can a rehab claim be denied based only on therapy minutes?

But Post Acute Medical, a long-term acute-care facility operator, sees Medicare deny 20% to 25% of its inpatient rehab claims when patients miss that threshold by just minutes.

Does Medicare pay for inpatient rehab?

Apr 11, 2018 · General Notes Before Disputing A Medical Bill Step 1. Review Your Bill & Explanation Of Benefits Step 2. Get A Detailed Line-Item Bill Step 3. Call The Medical Provider Billing Department Step 4. File An Appeal With Your Insurance Company Step 5. File An Appeal With Your Medical Provider's Patient Advocate Step 6.

Who is responsible for the final decisions regarding the patient's care?

CMS is also requiring that the rehabilitation physician be responsible for the final decisions regarding the patient’s care, and that the physician’s concurrence with the decisions of the group with respect to the overall plan of care be documented in the patient’s medical record.

How many hours of intensive therapy are not provided?

In all cases in which the generally recognized (3 hours) of intensive therapy are not provided, the medical record must establish and explicitly document the reasons for concluding that the patient’s program constitutes an intensive rehabilitation program; and.

How often do IRFs meet?

Because the average length of stay for patients in IRFs has declined over the years, CMS is requiring that the interdisciplinary team meet at least once a week, rather than once every two weeks, to ensure the appropriate establishment and achievement of treatment goals.

Why are Medicare claim denials not a consequence of contractors actions?

Claim denials weren't the only consequence of the Medicare contractors' actions. In order to avoid the possibility of non-payment, some providers would direct patients in need of rehab to skilled-nursing facilities, where regulatory standards are lower and the therapy is less intensive, Stein said.

Why is Post Acute Medical losing money?

Pennsylvania-based Post Acute Medical has lost hundreds of thousands of dollars due to rejected Medicare claims because of a matter of mere minutes. Claims are rejected if patients miss just minutes of their minimum time for daily inpatient rehabilitation therapy. Medicare pays for the therapy if beneficiaries participate at least three hours a day.

Does Medicare pay for inpatient rehab?

Medicare pays for the therapy if beneficiaries participate at least three hours a day. But Post Acute Medical, a long-term acute-care facility operator, sees Medicare deny 20% to 25% of its inpatient rehab claims when patients miss that threshold by just minutes. "Claims denied solely on therapy minutes don't take into consideration ...

Do recovery audit contractors have an incentive to deny claims?

"Inherently it's a conflict of interest as (the CMS) has established a situation where they're benefit ing from denying claims, and that worries me.".

Can Medicare contractors deny a claim?

The agency has issued a notice that starting March 23, Medicare contractors can no longer deny a claim solely because the three-hour threshold is missed. Contractors will have to use clinical judgment to determine if inpatient rehab facility services are needed based on a patient's overall needs and treatment.

What is the first level of appeal for Medicare?

Your first level of appeal is to the independent Quality Improvement Organization (QIO) for the area in which you received Medicare services. You will find the name and phone number of the QIO for your area in your notice of termination of services or discharge.

What happens if the QIC cannot meet the 72 hour deadline?

If the QIC is unable to meet the 72 hour deadline to issue its decision, it must notify you of your right to "escalate," or take the case directly to the next level of appeal with an administrative law judge, without waiting for the QIC decision.

Do you need a doctor certification to appeal a home health agency termination?

You do not need a doctor certification to appeal the termination ...

Does Medicare cover skilled nursing?

If you receive an unfavorable QIC reconsideration decision that says Medicare will NOT cover or pay for your continued stay in a skilled nursing facility or for continued services from a comprehensive outpatient rehabilitation facility, home health agency or hospice agency, you have three remaining levels of appeal:

How to make progress on disputing medical bills?

If you're covered and using your insurance to pay for a medical procedure (or at least part of it), a great way to make progress on disputing your medical bill is to also file an appeal with your insurance company.

When disputing a bill, is it important to ask about the due date?

Finally, when disputing a bill, it's important that you ask about the due date of the bill. You want to ensure that collection on the bill is paused or suspended while the bill is being disputed. If they don't do that, ask that the due date be extended out a period of time.

What is the first thing you get before your medical bill arrives?

The first thing you get (typically before your medical bill even arrives) is your explanation of benefits from your insurance company. I would venture that 95% of people throw these away and don't even know what they are for.

What is the CPT code for blood test?

The CPT Billing Code is key. To review your bill, you want to search for the billing code listed on your detailed bill. For example, CPT Code 85025 is a blood test to check white blood cell count and more. There are multiple websites that allow you to search CPT codes, but I've found Google search to work best.

What to do if you are not getting a resolution on your medical billing?

Finally, the last step, if you're still not getting resolution on your medical billing dispute is to seek legal counsel. You will want to find an attorney that specializes in medical billing disputes.

How to keep a copy of a bill?

Ensuring you keep a copy of everything you send, with date mailed. Send all mail certified mail with return receipt - put the return receipt with your copies of what you sent so you have proof they received it. Finally, when disputing a bill, it's important that you ask about the due date of the bill.

What is a patient advocate?

Depending on your medical provider, they may have a patient advocate that could help you reduce your bill, help expedite resolution of errors, and more. Patient advocates are usually found in hospitals and large medical provider networks (like HMOs) that serve a lot of patients.

Why do SNFs tell residents they are discharging?

Skilled nursing facilities (SNFs/nursing homes) often tell residents and families that they are discharging the resident because Medicare will no longer pay for the resident’s stay. In a previous Alert (Jan. 2016), the Center for Medicare Advocacy explained that Medicare coverage for care and discharge from SNFs are two distinct issues, each with its own set of rules and due process rights. [1] This Alert provides new information from the Centers for Medicare & Medicaid Services (CMS) related to the coronavirus pandemic and its effects on SNF coverage and discharges. We then discuss longstanding coverage rules, with updated regulatory citations and edits.

How long does a SNF have to give notice of discharge?

If the resident has resided in the facility for 30 or more days, the SNF must generally give the resident 30 days’ advance written notice of the transfer or discharge. [36] SNFs must also conduct “sufficient preparation and orientation to residents to ensure safe and orderly transfer or discharge from the facility.”.

What is Medicare notice and appeal?

The key points are that Medicare beneficiaries are entitled to have Medicare, not the facility, determine whether the beneficiary’s care is covered by Medicare ; a SNF must give a beneficiary the proper notices (in expedited and standard appeals) and must provide information to the BFCC-QIO (in expedited appeals) or else it is responsible for the costs of the beneficiary’s care; and even if Medicare does not pay for the care, a resident has the right to remain in the SNF (if the resident has another source of payment).

How long does BFCC QIO coverage last?

[11] . If the BFCC-QIO finds that the SNF’s notice was not valid, coverage continues until at least two days after valid notice is provided. [12] .

What is the expedited appeal process?

Two types of appeals are available: the expedited appeal process, which is intended to keep Medicare-covered services in place without interruption, and the standard appeal, which authorizes a resident to seek Medicare payment for covered services that were provided.

Is Medicare Part A enlarged?

Medicare Coverage. Medicare Part A coverage is now enlarged for some beneficiaries in traditional Medicare. In light of the pandemic, CMS has waived certain rules for Medicare Part A coverage of SNF stays.

Does Medicare cover a resident's stay?

A SNF’s statement that Medicare will not cover a resident’s continued stay is only a statement by the facility, not a formal Medicare decision.

How long do you have to wait to report medical debt?

You have a little breathing room to research alternatives. And beginning in 2018, credit agencies will have to wait 180 days before reporting medical debt. Check with your state regulator. You may live in one of the 15 or so states that have legislated protections for people who incur unavoidable out-of-network charges.

Can you pay medical bills right away?

Don’t pay right away. Worried that an outstanding medical bill could affect their credit rating, patients who can afford it often simply pay the bill without questioning it. Frankly, that’s what a lot of health care providers hope you’ll do.

What to do if you are questioning a doctor's bill?

If you’re questioning a bill from a physician’s office, you may be able to ask the doctor herself about the charge, or you may have to start with someone in charge of billing who can work on it for you. Whatever you do, keep calling until you get the right person on the line.

Why are people afraid to question charges?

Many people are afraid to question a charge because they feel they won’t get good treatment from the doctor or hospital afterward. “But in fact, most of the time a doctor doesn’t even know what the cost of their services are—they have outside billing agencies,” Caras says.

Is a medical bill negotiable?

So it’s worth your while to pay attention. “All medical bills are negotiable,” Hollander says. At the very least, you may be able to work out a payment plan or land a lower fee if you can pay on the spot. If you’re thinking of disputing a medical charge, here are some pointers: Keep good notes.

Can you refuse to pay a charge?

Do your research. You can’t refuse to pay a charge just because it feels excessive to you. “When you make a challenge like that, you need some basis on which you think the amount is outrageous,” Caras says. In other words, you need some idea of what that procedure might cost elsewhere, or in general.

The Basics of A Fast Appeal

  • As a beneficiary who is receiving services under Medicare Part A for care received in a skilled nursing facility (SNF) or from a comprehensive outpatient rehabilitation facility (CORF), a home health agency (HHA), or a hospice agency, you may request an expedited review, also known as a "fast appeal," if the provider decides to terminate your services or discharge you too soon. Whil…
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How to Request An Expedited Appeal from A Discharge Or Termination of Services

  • You will receive a standard termination of services or discharge notice from your health care provider at least two days (or two visits) in advance of the proposed termination or discharge date. This is also known as a "Notice of Medicare Provider Non-Coverage." This notice will advise when your Medicare coverage will end, when and where to file an appeal, and whether you will b…
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Level 1 Fast Appeal

  • Your first level of appeal is to the independent Quality Improvement Organization (QIO) for the area in which you received Medicare services. You will find the name and phone number of the QIO for your area in your notice of termination of services or discharge. You must request an immediate review from the QIO no later than noon on the day before your scheduled terminatio…
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Qio's Decision

  • The QIO has 72 hours from the time it receives your appeal to issue a decision. The QIO will send you a written decision that will include: 1. a detailed explanation for the decision 2. a statement explaining when you are liable for payment of services, and 3. information on how you can appeal the QIO's decision. If the QIO disagrees with the health care provider's decision to terminate you…
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Level 2 Fast Appeal

  • If you disagree with the QIO's decision, you have until noon of the day after you receive the QIO's decision to appeal the decision to another independent review group, known as the Qualified Independent Contractor (QIC). This is your second level of a fast appeal, which is also known as a "Request for Reconsideration." Your request may be made in writing or by telephone. The QIC m…
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QIC's Decision

  • If the QIC agrees with the health care provider's decision to terminate service or discharge you from its care, you may still pursue three further levels of appeal for Medicare coverage and reimbursement of your costs for this care. Note that if the QIC agrees with the QIO's decision, your provider can bill you for services starting on the date indicated in the termination notice, or Notic…
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Further Levels of Appeal

  • If you receive an unfavorable QIC reconsideration decision that says Medicare will NOT cover or pay for your continued stay in a skilled nursing facility or for continued services from a comprehensive outpatient rehabilitation facility, home health agency or hospice agency, you have three remaining levels of appeal: 1. a Level 3 hearing with an administrative law judge 2. a Level …
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Where to Get Additional Information

  • For more information on Medicare's expedited appeals process, go to the Medicare website's fast appeals area. If you need help filing your appeal, you can contact: 1. your State Health Insurance Assistance Programs (SHIP) 2. the Center for Medicare Advocacy, or 3. a Medicare lawyer.
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